Biography
Dr. Feras Mahmoud Al Kharraz is an Assistant Professor at the College of Mass Communication, Umm Al Quwain University, United Arab Emirates. He holds a Ph.D. in Communication and Media Studies from Cyprus International University (2023), a master’s degree in planning and development from An-Najah National University (2017), and a bachelor’s degree in international relations from Karazin Kharkiv National University (2003).
His doctoral thesis, “The Role of Public Relations, Social Responsibility, and CRM on Customer Trust in Paltel,” examined the relationship between these organizational practices and customer trust in the telecommunications sector.
His research interests include public relations, organizational and strategic communication, artificial intelligence applications in public relations, and integrated marketing communications. His interests also encompass social responsibility, customer relationship management, public trust, crisis management, and the protection of health facilities during wars and disasters.
Dr. Al Kharraz has five years of university teaching experience and joined Umm Al Quwain University in January 2026. His teaching covers public relations, crisis communication, organizational communication, communication and negotiation in crisis management, production of media materials for crises and disasters, integrated marketing communications, and artificial intelligence applications in public relations.
He serves as Chair of the Scientific Research Committee at the College of Mass Communication, following an official administrative appointment dated 20 August 2026. He also contributes to curriculum development, academic advising, student supervision, and the college’s research activities.
His published work includes “Protecting Health Facilities During Wars in the COVID-19 Era: A Case Study of the Indonesian Hospital in the Gaza Strip in the Palestinian Territories” (2023) and “The Effectiveness of Networks Based Impact CRM in Wireless Telecommunications Company” (2023). He also co-authored “Customer Relationship Management Impact on Customers’ Trust in the Palestinian Telecommunications Company Paltel During the COVID-19 Era,” published online in 2023.
His professional mission is to advance academic education, develop students’ skills, and contribute research that connects communication theory with professional practice and contemporary organizational and societal challenges.
Terminal Degree: Ph.D. in Communication and Media Studies, Cyprus International University, 2023.